Complaints
Our aim is to provide our clients with a comprehensive and proficient service, however, should there be any aspect of our service which you are not happy with, please raise your concern in the first instance with the person dealing with your matter.
If you still have queries or concerns please contact Alister Pilling who is the solicitor responsible for client care at the firm and he will respond to your complaint.
We are obliged to respond to your complaint within 8 weeks (but would hope to respond to you more quickly in practice). If we have not responded to you within 8 weeks, or if you are not satisfied with our response you have the right to refer your complaint to the Legal Ombudsman, details as follows:
Phone: 0300 555 0333
Address: PO BOX 6806 Wolverhampton WV1 9WJ
Website: www.legalombudsman.org.uk
Please note that any complaint to the legal ombudsman has to be made within 6 years of the problem happening: or 3 years from when you found out there was a problem. Your complaint to the ombudsman also has to be within 6 months of our final response to you on the complaint you raised.
The SRA can help you or take action when solicitors:
Tell lies.
Steal from you.
Shut down without telling out.
Break our rules.
The SRA can be contacted via the contact us page on the SRA website. Also by phone on 0370 606 2555 or by post at Solicitors Regulation Authority, The Cube, 199 Wharf Side Street, Birmingham, B1 1RN